Shipping Policy
Processing Time
- Orders are processed within 1–3 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Time
- Standard Shipping: 12–20 business days
- Shipping times may vary depending on your location and customs clearance.
Worldwide Shipping
- We ship to customers worldwide — no matter where you are, we’ve got you covered.
- International orders may be subject to local customs duties and taxes, which are the responsibility of the buyer.
Shipping Carriers
- We use trusted and reliable shipping services including:
- 📦 USPS (United States Postal Service)
- 📦 UPS (United Parcel Service)
- 📦 EMS (Express Mail Service)
- 📦 SLPost (Sri Lanka Post)
- 📦 India Post
Tracking
- Once your order is shipped, you will receive a confirmation email with a tracking number.
- You can track your order via the carrier’s website using your provided tracking number.
Carrier selection depends on your location and availability. We reserve the right to choose the most suitable carrier to ensure safe and timely delivery to your destination.
Return & Refund Policy
Return Eligibility
- Items can be returned within 30 working days of delivery.
- Items must be unused, unwashed, and in original packaging.
- Proof of purchase is required for all returns.
Non-Returnable Items
- Used or opened pet feeding products
- Items damaged due to misuse or negligence
- Sale or discounted items
Refund Process
- Once your return is received and inspected, we will notify you via email.
- Approved refunds will be processed within 5–7 business days to your original payment method.
Damaged or Wrong Items
- If you received a damaged or incorrect item, please contact us within 48 hours of delivery with photos and your order number.
- We will send a replacement or issue a full refund at no extra cost.
Return Shipping Cost
- Customers are responsible for return shipping costs unless the item is damaged or incorrect.
Contact Us
For any questions regarding your order, returns, or refunds, please reach out to us:
- 📧 Email: support@bawpaw.com
- 🌐 Website: www.bawpaw.com
Bawpaw reserves the right to update this policy at any time. Changes will be posted on this page.